📄 TERMS OF SERVICE

Last Updated: 2025
These Terms of Service ("Terms") govern your use of the website located at https://www.milosjoyeria.com (the "Site") and the services provided by Milos Jewelry LLC ("Milos Jewelry", "we", "us", or "our").

By accessing our Site or using our services, including visiting our retail store, you agree to these Terms.

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1. Company Information

Milos Jewelry LLC
563a Chickering Road, North Andover, MA, 01845
Phone: 929-240-4339
Email: info@milosjewelry.com

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2. Retail Store Services

Milos Jewelry provides jewelry sales, layaway services, custom orders, and jewelry repair services at our physical retail location.

All repair timelines are estimates and may vary depending on the complexity of the service.

Customers are responsible for inspecting their items at pickup.

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3. Payments

We accept approved payment methods in-store.

Layaway terms, financing agreements, and other payment arrangements are governed by the specific agreement signed at the time of transaction.

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4. Returns & Repairs

All sales are subject to our in-store return policy.

Repair services are provided based on the condition of the item at intake. Milos Jewelry is not responsible for pre-existing structural weaknesses or manufacturer defects.

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5. Website Use

You agree not to use this Site for unlawful purposes.

We reserve the right to modify or discontinue services without prior notice.

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6. Intellectual Property

All content on this Site, including logos, images, branding, and text, is the property of Milos Jewelry LLC and may not be reproduced without permission.

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📱 7. SMS Program Terms

Milos Jewelry – Repair & Order Notifications

By providing your phone number in person at our retail location during repair intake, purchase, or layaway transactions, you consent to receive transactional SMS notifications regarding your service.

Program Name:

Milos Jewelry Repair & Order Notifications

Program Description:

This SMS program provides customers with updates regarding:

• Repair confirmation

• Repair status updates

• Pickup notifications

• Order completion alerts

This program does NOT send promotional or marketing messages.

Message Frequency:

Message frequency varies depending on the status of your repair or order.

Message & Data Rates:

Message and data rates may apply depending on your mobile carrier.

Opt-Out:

You may opt out at any time by replying STOP to any message received.

Help:

For assistance, reply HELP or contact us at 929-240-4339.

Privacy Policy:

https://www.milosjoyeria.com/pages/privacy-policy

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

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8. Limitation of Liability

Milos Jewelry LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or website.

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9. Governing Law

These Terms are governed by the laws of the State of Massachusetts.

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10. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised "Last Updated" date.